PRIVACY POLICY

Privacy Policy

Moorey's Martial Arts (ABN:17162257427 operates mooreysmartialarts.com and the associated ClubManager booking system. We are committed to protecting the personal information of our students, parents, website visitors and enquirers.

This Privacy Policy explains what information we collect, why we collect it, how we use it, and your rights in relation to it. It has been written in plain English because we think you should actually be able to read it.

By using our website or submitting a form, you agree to the collection and use of information in accordance with this policy.

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1. Who we are

Business name: Moorey's Martial Arts

Trading as: Moorey's Martial Arts

Website: mooreysmartialarts.com

Address: Unit 2/22 Galbraith Loop, Erskine WA 6210

Phone: 0411 133 759

Email: mooreysmartialarts@gmail.com

 

When we refer to 'we', 'us' or 'our' in this policy, we mean Moorey's Martial Arts. When we refer to 'you', we mean anyone who uses our website, books a class, enquires about our services, or is a current or former student.

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2. What personal information we collect

APP 3 — Collection of solicited personal information

We collect personal information that is reasonably necessary to provide our martial arts classes and services. This includes:

 

Information you give us directly:

·  Name (student and/or parent/guardian)

·  Email address

·  Phone number

·  Child's name and date of birth (for junior class enrolments)

·  Emergency contact details

·  Medical information relevant to safe participation in classes (e.g. injuries, conditions)

·  Payment details (processed securely through ClubManager — we do not store card numbers)

·  Belt grade and training history (for enrolled students)

 

Information we collect automatically when you visit our website:

·  IP address and browser type

·  Pages visited and time spent on the site

·  Referring website or search term

·  Device type (desktop/mobile)

 

We collect this automatically through standard website analytics tools. This information helps us understand how people use our site and improve it. It is not linked to your personal identity unless you also submit a form.

 

Information we do not collect:

We do not collect sensitive information (such as racial or ethnic origin, religious beliefs, criminal record, or health information beyond what is reasonably necessary for safe participation in our classes) unless you provide it voluntarily and it is relevant to your safety.

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3. How we collect your information

APP 5 — Notification of collection

We collect personal information in the following ways:

·  Free trial booking form on our website (mooreysmartialarts.com/free-trial)

·  Contact form on our website

·  ClubManager enrolment and membership system (clubmanagercentral.com/au)

·  In person at our gym in Erskine, Mandurah

·  By phone or email when you contact us directly

·  Through our Facebook, Instagram or TikTok pages when you message us

 

Where possible, we collect information directly from you. Where we collect information about children, we do so through their parent or guardian.

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4. Why we collect your information — and what we do with it

APP 6 — Use or disclosure of personal information

We collect and use your personal information for the following purposes:

 

To provide our services:

·  Processing free trial bookings and class enrolments

·  Managing your membership through ClubManager

·  Tracking belt grades and student progress

·  Communicating class schedules, timetable changes and cancellations

·  Processing payments for membership fees

·  Responding to enquiries and contact form submissions

 

For safety:

·  Recording medical information relevant to safe participation in classes

·  Maintaining emergency contact details for all students

 

For marketing (with your consent):

·  Sending email or SMS updates about Moorey's classes, events, and offers

·  Running targeted advertising on Facebook and Instagram using contact lists

·  Posting photos or videos featuring students on our social media (separate consent obtained)

 

We will not use your personal information for marketing purposes if you have opted out, or if you have not consented to marketing communications.

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5. Who we share your information with

APP 6 — Use or disclosure

APP 8 — Cross-border disclosure

We do not sell your personal information. We do not share it with third parties for their own marketing purposes.

 

We share personal information only where necessary with:

 

ClubManager Central

Our membership and booking management system. ClubManager stores student records, payment information, class attendance and belt grades. ClubManager's servers are located in Australia.

 

Meta (Facebook and Instagram)

We use Facebook Pixel on our website and may upload contact lists to Meta for the purpose of running targeted advertising to existing and potential students. Meta's servers are located outside Australia (United States). By using our website, you consent to this use. You can opt out by contacting us or through Meta's ad settings.

 

Google

We use Google Analytics to understand how visitors use our website. Google Analytics uses cookies and collects anonymised data. Google's servers are located outside Australia. You can opt out of Google Analytics by installing the Google Analytics Opt-out Browser Add-on.

 

Legal requirements

We may disclose personal information if required to do so by law, or in response to a valid request from a government authority or law enforcement.

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6. How we protect your information

APP 11 — Security of personal information

We take reasonable steps to protect the personal information we hold from misuse, interference, loss, and unauthorised access, modification or disclosure. This includes:

·  Storing physical records securely at our premises in Erskine

·  Using ClubManager's secure, Australian-hosted platform for digital records

·  Restricting access to personal information to staff who need it to do their jobs

·  Using secure (HTTPS) connections on our website

 

Payment information is processed through ClubManager's secure payment gateway. We do not store credit card or bank account numbers.

 

If we become aware of a data breach that is likely to result in serious harm to any individual, we will notify the Office of the Australian Information Commissioner (OAIC) and affected individuals as required under the Notifiable Data Breaches scheme.

 

7. How long we keep your information

APP 11 — Security and destruction

We retain personal information for as long as necessary to provide our services and comply with our legal obligations. Specifically:

·  Active student records are retained for the duration of membership plus 7 years

·  Enquiry and contact form records are retained for 2 years

·  Payment records are retained for 7 years as required by Australian tax law

·  Emergency contact and medical information is retained for the duration of enrolment

 

When personal information is no longer required, we securely destroy or de-identify it.

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8. Your rights

APP 12 — Access to personal information

APP 13 — Correction of personal information

Under the Australian Privacy Act, you have the right to:

 

Access your information

You can request a copy of the personal information we hold about you. We will respond within 30 days. In most cases this is free of charge.

 

Correct your information

If you believe information we hold about you is inaccurate, out of date, incomplete or misleading, you can ask us to correct it. We will respond within 30 days.

 

Opt out of marketing

You can opt out of marketing emails or SMS messages at any time by clicking the unsubscribe link in any message, or by contacting us directly at mooreysmartialarts@gmail.com or 0411 133 759.

 

Make a privacy complaint

If you believe we have breached this policy or the Australian Privacy Principles, you can lodge a complaint with us in the first instance. We will respond within 30 days. If you are not satisfied with our response, you can escalate your complaint to the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au or by calling 1300 363 992.

 

To exercise any of these rights, contact us at:

·  Email: mooreysmartialarts@gmail.com

·  Phone: 0411 133 759

·  Post: Unit 2/22 Galbraith Loop, Erskine WA 6210

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9. Cookies and tracking

Our website uses cookies — small text files stored on your device — to improve your browsing experience and help us understand how the site is being used.

 

We use the following types of cookies:

·  Essential cookies — required for the website to function (cannot be disabled)

·  Analytics cookies — Google Analytics, to understand site usage (anonymised)

·  Marketing cookies — Facebook Pixel, to measure ad performance and enable retargeting

 

Most web browsers allow you to control cookies through their settings. Disabling cookies may affect the functionality of our website.

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10. Children's privacy

A significant proportion of our students are children under the age of 18. We collect personal information about children only through their parent or guardian, who is responsible for providing accurate information and for consenting to our use of that information on the child's behalf.

 

We do not knowingly collect personal information directly from children under 18 through our website without parental consent.

 

Photos or videos featuring children are only published on our social media or website with the explicit consent of the child's parent or guardian. Consent is obtained at the time of enrolment and can be withdrawn at any time by contacting us.

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11. Third party links

Our website contains links to third party websites including Facebook, Instagram, TikTok and ClubManager. We are not responsible for the privacy practices of these websites. We encourage you to read the privacy policies of any website you visit.

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12. Changes to this policy

We may update this Privacy Policy from time to time to reflect changes in our practices or in the law. When we make changes, we will update the 'Last updated' date at the top of this page. We encourage you to review this policy periodically.

 

Significant changes will be communicated to enrolled students and members via email.

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13. Contact us

For any privacy-related questions, requests or complaints, please contact us:

 

Moorey's Martial Arts

Attention: Jason Moore

Unit 2/22 Galbraith Loop, Erskine WA 6210

Phone: 0411 133 759

Email: mooreysmartialarts@gmail.com

 

We aim to respond to all privacy enquiries within 30 days.

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